Introduction

Germes Car Rental FZ LLC and its affiliates (collectively referred to as “Germes Car Rental,” “we,” or “us”) are committed to safeguarding your privacy. This privacy policy outlines how we collect and process information when you use our mobile apps, websites, call center, and other products and services (collectively, the “Services”), as well as through various interactions and communications with us.

Information We Collect

Through Your Use of Our Services: When you use our Services, we collect personal information, including but not limited to your name, email address, phone number, postal address, payment method, financial and credit card details, and any other information you willingly provide. Additionally, we utilize GPS technology to determine your current location.

From Other Sources: We may also receive information from other sources, such as social media services, and merge it with the personal data we collect directly from you or through our Services.

How We Use Your Information

We may use your personal information for the following purposes:

• Provide, maintain, and improve our Services
• Internal administration and operations
• Send or facilitate communications
• Send you communications we believe will be of interest to you
• Notify you about changes to our Services
• Enable your participation in interactive features of our Services
• Ensure the safety and security of our Services
• Personalize and enhance the user experience
• You’ll have 20 minutes of free waiting time for the customer, and after that, it will be billed at a rate of 100 AED per hour.
  

Sharing Your Information

Rest assured, we do not sell or share your personal data with third parties for direct marketing. However, we may share your personal data with our partners to facilitate car delivery and collection at your doorstep. Additionally, we may share data with vendors (suppliers) in compliance with the regulations of the Roads and Transport Authority of the respective countries and cities.

Safety and Security

Your Germes Car Rental profile is protected by a password, and we employ robust security measures to safeguard your personal data.

Customer Support

We utilize your information to provide customer support, which includes addressing and investigating user concerns.

Research and Development

We may use your information for testing, research, analysis, product development, and machine learning to continuously enhance the user experience.

Changes to This Privacy Policy

Please note that we may update this privacy policy periodically. In the event of significant changes, we will provide you with notice through the Services or other means, such as email.

Erasing Your Personal Information

You retain the right to have your personal information deleted. To request data deletion, please use the “request delete account” option and enter your email and password for verification.

Should you have any questions or concerns regarding this privacy policy, please contact us through the provided channels. Your privacy and data protection are important to us.